I built a life that works. This is where I show you how.

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For over a decade, I’ve helped other people build. Nonprofits, founder-led companies, online businesses—I’ve scaled strategy, clarified voice, ghostwritten for leaders, and set up backend systems that still hold up. But through all of it, I stayed small. Quiet. Professional. Hidden.

After the fire, that wasn’t an option anymore. I didn’t want to disappear behind someone else’s clarity. I didn’t want to edit myself to stay safe. I didn’t want to keep showing up with only half of who I am. So I started building publicly—for the first time. And I started designing a business that works for me, too.

Six Months in the Mess

After my best friend died, I didn’t know what to do with myself. But I knew I couldn’t keep doing what I had been doing.

I wasn’t lost exactly. I was very clear that I wanted to move forward. But forward, for the first time in a long time, didn’t look like scaling, performing, or pushing. Everything inside me had rearranged.

I had already built a business. I had already built systems. I had already survived things I don’t say out loud in professional spaces. What I hadn’t done—what I’d been too exhausted, too smart, and too strategic to risk—was show up publicly as myself.

But in the silence that followed her death, I made a quiet promise: I would stop hiding.I would stop performing other people’s power.I would stop waiting for a moment when it would feel safe to be seen.

Losing Her Changed Everything

She saved my life when I was sick. I couldn’t save hers.

And just like that, everything changed. Not just emotionally, but structurally. That kind of grief doesn’t just break your heart—it breaks your life open. It forces you to reconfigure everything around the absence.

Why I Left the U.S. — And What I’m Building Now

I didn’t leave the United States for adventure.

I left because I was scared. Because I was tired. Because I was trying to survive.

What I’ve built since then is more than a new life abroad—it’s a softer, safer way to live. And now I’m helping others do the same.

Embracing My Squiggly Path: The Strengths of a Non-Traditional Career Journey

My career path has never been a straight line, and that's exactly its power. From the hustle of a hospitality takeout window to the strategic boardrooms of tech startups, each turn has taught me the resilience and adaptability that only a non-traditional path can teach.

This journey hasn't just shaped my professional life; it's forged who I am, armed with an eclectic toolkit of skills and experiences that I bring to every challenge and opportunity.

Britney Achin 5/6/24 Britney Achin 5/6/24

Setting Up for Success: A Guide to Building Your First Customer Success Framework

In today’s competitive landscape, the ability to maintain and grow customer relationships is paramount, especially for startups and small to medium-sized businesses (SMBs).

Implementing a Customer Success Management (CSM) framework is not merely an operational choice but a strategic necessity that can define the trajectory of your business. This guide is designed to help you create a foundational CSM framework that is not only functional but also scalable, reflecting the unique needs and capabilities of your organization.